Reviewing citizen’s complains, specialists of the Ombudsman Office timely identify problems of citizens and take prompt action to solve them, which helps meet the needs and demands of citizens, and strengthen interaction between authorities and the population.
Public reception operates at the Ombudsman Office on a daily basis. The specialists provide advice to citizens, review oral and written, collective and individual complaints from them with regard to violation of their rights and freedoms in various spheres of life.
Today, March 12, Public reception received 13 visits that concerned the following issues: pension, social security, benefits, disabilities, humanitarian assistance; housing legislation, protection of consumers of housing and public utility services, migration and labour legislation, healthcare, guardianship and family law; destruction of private property and infrastructure objects, search of the missing, and exchange of detained persons.
Citizens who approached the Ombudsman Office received advice and professional counselling. The procedure for reviewing citizens’ complaints is regulated by Article 10 of the Law of the Donetsk People’s Republic No. 13 of 20.02.2015 “On Citizens’ Appeals” (hereinafter – DPR Law “On Citizens’ Appeals”), and Article 15 of the Law of the Donetsk People’s Republic No. 30 of 20.04.2015 “On the Human Rights Ombudsman in the Donetsk People’s Republic.”
We remind that according to Part 1, Article 17 of the Law of the Donetsk People’s Republic “On the Human Rights Ombudsman”, the Ombudsman reviews complaints against decisions or actions (inaction) of state bodies, local authorities, officials, civil servants, if the applicant appealed these decisions or actions (inaction) earlier in court or by administrative means, but he or she does not agree with the decisions made. Accordingly, when filing an application with the Ombudsman, the applicant must briefly outline decisions or actions (inaction) of state bodies, local self-government bodies, officials who violated or violate, in the applicant’s opinion, his/her rights and freedoms, and attach photocopies of decisions taken on the complaint by the appropriate authorities.
It should be noted that if, in the applicant’s opinion, actions were committed that violated his/her rights, the applicant is has the right to file a written appeal personally (or through legal representatives, as prescribed by Law) to relevant executive authorities, local government institutions and departments, responsible for consideration of the complaint on the merits.
A complaint becomes subject to consideration by the Ombudsman Office provided that the above-mentioned procedure, established by law, is implemented.