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Hotline: 071-301-73-52 (Phoenix); 071-404-69-29*(Phoenix) ombudsman_dnr@mail.ru

I offer my most sincere and deepest condolences to families of the victims and all those affected by the fire in “Zimnyaya vishnya” Shopping Centre. I share the sorrow of all citizens of Kemerovo and of the region.

I was deeply saddened to learn about the tragedy that claimed the lives of many people. The scariest part is that there were many children among them.

Those deaths, especially children’s deaths, are a heavy loss for all of us. There are no such words that would ease the pain of losing a beloved child.

We mourn with you for the victims of the tragedy. I wish you patience and composure. I wish the injured a speedy recovery.