*On the issues of persons missing as a result of armed conflict, please call:+38-071-404-69-29; e-mail: ombudsman_dnr@mail.ru
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Citizens of the Donetsk People’s Republic exercise their constitutional right to appeal to state bodies by submitting appropriate individual and collective appeals.

Law of the Donetsk People’s Republic No. 13-INS of 20.02.2015 “On Citizens’ Appeals” regulates the procedure for applying to public authorities and local self-government bodies, mass media, institutions and organizations, as well as to officials responsible for carrying out public functions.

In accordance with the amendments made to the said normative legal act by the Law of the Donetsk People’s Republic No. 245-INS of August 31, 2013 (came into force on September 15), citizens can apply to the competent authorities not only through written and oral appeals, but also in the form of an electronic document, submitted through the information and telecommunication network Internet.

This type of appeals must be submitted and considered in the manner established for written appeals, taking into account the electronic form of the document (no electronic signature is required). In addition, the applicant must provide the following information:

  • First name, last name, patronymic;
  • address of permanent (temporary) stay;
  • e-mail address (to send the response or notice on redirection of an appeal to).

The citizen has the right make necessary to attachments to an electronic appeal. Please note that a complaint sent to the DPR Ombudsman must be accompanied by copies of decisions (if any) taken on his/her complaint, subjected to judicial or administrative review (Part 2, Article 15 of DPR Law No. 30 -INS of 03.04.2015 “On the Human Rights Ombudsman in the Donetsk People’s Republic”).

Also, we inform that the response to the electronic appeal shall be sent in a digital form to the e-mail address specified in the appeal.

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